AT&T isn’t losing its monopoly over Apple’s iPhone

AT&T Logo

AT&T Logo

Looking at the comments of any major tech blog, and many a mainstream newspaper website one would think that as soon as Apple’s exclusivity contract with AT&T runs out (thought to be in 2010 sometime), the California-based computer firm will leave the mobile network behind. I would be wary of over-speculating about AT&T being in a headlock from an Apple tough-guy position. I think the danger to AT&T of losing exclusivity has been exagerated by some commentators.

Take the following example Megan Lavey’s position in a recent TUAW post:

AT&T has long been the subject of grumbling from the community of US iPhone users who want to use their phones legitimately. Ever since the original release back in 2007, it feels like AT&T has been trying to play catch-up when it comes to service and tower availability. But, the release of the iPhone 3G S might be the straw that breaks the camel’s back.

The ramifications for AT&T will come when it sits down at the negotiation table with Apple to extend its current gig as exclusive carrier for the iPhone in the United States. Apple won’t forget that AT&T didn’t have key features in place when they needed to be there. If Verizon, T-Mobile, Sprint, or any other carrier can convince Apple that they would be ahead of the game while AT&T lags (and, believe me, it wouldn’t be that hard of an argument to make), Apple will take its toys and go elsewhere.

I don’t think this is going to happen, and here’s why. Just by chance I watched Steve Jobs’s interview with Walt Mossberg at 2007′s All Things D (D5) Conference, and I was struck by the sense of loyalty that Jobs expressed when referring to how Cingular took a risk on Apple in accepting the iPhone to their network while Verizon (we hear) wouldn’t give them access. The quote arrives just before the two minute mark:

“I think Cingular invested in us, they took a gamble on us, and likewise we took a gamble on them. So, I will never forget that.”

Apple CEO Steve Jobs at the Wall Street Journal and Walt Mossberg’s ‘D’ Conference in 2007

AT&T, at the time called Cingular, may not be the strongest network, but as CEO Randall Stephenson mentioned in this year’s D Conference, the top complaint for all mobile phone networks in the US is signal; it’s not unique to Cingular. There’s no saying there will be any less of a mob decrying Verizon signal strengths were Apple to release an iPhone CDMA version. I imagine Apple could likely keep a level of pragmatism and institutional memory in its decision making process – it wants the best business result but it also wants a carrier in the US that it can actually deal with, and back in 2007 (let alone 2004 when they started working on the iPhone), Verizon was so locked up in their own software packages, network restrictions and carrier lock-ins, I can’t imagine how a pairing of such companies would have worked.  The cultures are, ironically, too similar; both Apple and Verizon want to have full control over their ‘product’ and thus a melding of minds just wouldn’t have worked at the time.

This is not to say that there is no possibility of Apple adopting Verizon as a partner, but I think the importance of institutional memory and personal relationships is incredibly within Apple, evidenced by the number of times that key employees have been hired and rehired again after any attempts to jump ship, taking people like Jon Rubinstein and Craig Federighi as obvious examples.  Who knows whether Verizon will care about Apple’s products once they’ve got them. For the moment the iPhone is AT&T’s golden egg and thus they work to retain it. Once it’s gone how will that relationship with Apple play out? Will AT&T remain accommodating? Verizon might be added as a carrier, but it won’t be without considerable fight and, I’m guessing, significant anguish.

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Anita Roddick Passes Away

I’ve been reading quite a few pieces and obituaries about Anita Roddick, the maverick founder of retail chain The Body Shop. She died this week aged 64 of a brain haemorrhage. It seems to me that many people were surprised by her death. I’ve been struck by, and deeply moved by the outpourings of admiration from some of the most impressive people one could hope to know, all of whom are writing of their profound respect for a woman who, at the most basic level, sold soaps, moisturisers and shampoos. She hadn’t been in the news quite as much of late as she once was, but her presence in the UK and world retail conscience was undiminished because the activities of The Body Shop continued to push the ideals that she had always espoused. She was a colourful figure through her determination that one doesn’t have to sacrifice moral standpoints to be a successful businessperson. Her campaigning and her use of The Body Shop as a campaign tool has meant we as a society have recognised and adopted causes never before addressed.

When she began her store the western world was largely indifferent to or unaware of the causes of rainforest destruction, cosmetics animal testing, third-world exploitation, fairtrade and the homeless. Besides making money, her business served as one of the greatest political billboards the world has ever known, broadcasting its views based on our collective moral responsibility. Who, at the time, would have thought that a shop window could be so much more effective and persuasive than the pulpit or the stage? What religious leaders and green-politicians have been so long been trying to emphasize, The Body Shop’s marketing gurus were able to push home through the small-print of millions upon millions of product labels. The value of her campaigning, and the degree to which the Body Shop ethos has been adopted by popular culture is shown by the chain’s 2006 sale to L’Oreal. Being an ethical consumer is now equated with being a good consumer and citizen rather than being equated with being a radical lefty. Now, everyone understands the necessity of fair trade and care for the environment. As Alice Miles put it in The Times yesterday, ‘She was using moisturiser to talk about human rights, and animal testing, and the environment. Moisturiser wasn’t just a cream, it was politics… and it was big business.’.

May we only hope we can live up to her achievements and, in our lifetimes, work for similarly virtuous goals.

Dame Anita Roddick, entrepreneur and activist, born October 23 1942; died September 10 2007. RIP

Independent: Obituary: Dame Anita Roddick
Independent: Anita Roddick, capitalist with a conscience, dies at 64
NYT: Anita Roddick, Body Shop Founder, Dies at 64
GU: Roddick’s legacy: idealism and the smell of dewberries
GU: Anita Roddick, pioneer whose dreams turned the high street green, dies at 64
GU: Obituary: Dame Anita Roddick
GU Comment is Free: Adieu, Dame Anita
GU Comment is Free: One of Anita Roddick’s greatest achievements was recognising that beauty is an ugly business
Times Online: Anita Roddick’s ruse: it wasn’t the moisturiser after all

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Unexpected Acts Of Kindness

I’ve been working for a great little Architecture firm in Birmingham that specializes in restorations and conversions of old properties into modern dwellings and offices – a perfect niche to be in where they’re based because there are so many old factories and warehouses that are laying empty and crying out for redevelopment. The company has many buildings in progress that were formerly industrial or municipal sites, for example, a council building or industrial mill that are being repurposed into apartments. They’re a small practice but quite creative and the collective office temperament is one unity and they focus on quality work. My role for them is small; while their practice secretary is on leave I run the office. It’s not a flashy job but I feel it’s important and if done well it can make everything the practice does run more efficiently and therefore makes the whole team more effective. I have really enjoyed my time working for them.

My unexpected act of kindness came yesterday when I talked to my agency, informing them of my returning to University for the year. On my starting with the company in the middle of the summer I’d been informed several times of how they weren’t looking to take on students. I had been bracing myself for an angry discussion with the representative I work with. I’d missed her on numerous personal calls to their office and therefore emailed with my update, wanting to get her the information as early as possible. I didn’t want her to set up more interviews that I wouldn’t be able to attend. Two days later I finally got through and, to my great surprise, she was as kind and complimentary as could be. It made me think of how effective she was as an employee for the firm. Had she been disappointed and factious I would likely have not returned to work for them, and they’d have lost the HR investment in finding me. However, with such an irenic and conciliatory response, I’m happy to return to to the firm when I’m next in the country.

Best of all, her compliments really made my day.

Frontpage image curtsy Scott Beale / Laughing Squid.

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Large Bodied Competition

For $1.3 million a year, Larry Page and Sergey Brin get to park their customized wide-body Boeing 767-200, as well as two other jets used by top Google executives, on Moffett Field, an airport run by NASA that is generally closed to private aircraft. Moffett Field is nearly adjacent to Google’s headquarters in Mountain View, Calif., and the four-mile drive between the two locations takes just seven minutes, according to Google Maps. Other Silicon Valley executives have to fight traffic to get to their large jets parked…even farther away.

NYT: For Google’s Founders, a Coveted Landing Strip

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